NEW BUSINESS  8.

COMMITTEE MEMORANDUM

KEY INTENDED OUTCOME:
Ensure That A Universal Culture Of High Quality Customer-Service Is Driving The Conduct Of The City Commission And All City Employees

HISTORY:

In August 2018, staff in Organizational Development Performance Initiatives (ODPI) presented the City's online Diversity Training to members of the LGBTQ Committee following a request from the chair.

Committee members provided suggestions which were incorporated into the City's Diversity Training program.  On November 6, 2018, the LGBTQ Advisory Committee made the following motion:

"The request is for the Commission to put in place an in-person diversity training for all City employees."

Chief Learning Officer Leslie Rosenfeld provided information and options to the NCAC members on December 14, 2018 and received direction to return with additional in-person diversity training options for review and consideration.

At the January 28, 2019 Neighborhood/Community Affairs Committee meeting, options were presented for live diversity training for 448 team members who have ongoing contact with the public. The proposal selected is from RCultures, Inc. where the trainer will conduct approximately 15 workshops and around 30 team members will participate in each session.

At the March 13, 2019 Commission meeting, live diversity training sessions were approved for approximately 448 team members with the direction to seek funding at the upcoming FCWPC meeting.

ANALYSIS:

Currently, the City of Miami Beach provides online mandatory training for all employees on Diversity, Sexual Harassment, Ethics Regulatory, Ethics, Teambuilding, Customer Service Excellence, and Orientation.  All employees reporting to the City Manager are required to take each of these online trainings and comply with the established refresher frequency for each.  As of January 2019, 4,896 employees have taken diversity training since online program inception in 2012, with 1,557 employees taking Diversity training between 2016-2018, a 74% compliance with required three year refresher as of January 2019.

Additionally, the Police Department provides Diversity training to all employees annually. This past year, the department hired Rick Caldwell of RCultures to provide in-person sessions. Per Lt. Campbell, all police department sworn officer (393 officers) are in compliance with this required training, as well as seven detention officers.  Detective Juan Sanchez provides LGBTQ sensitivity training as well. The police department is piloting a diversity training program for 2019 with RER Consulting.

Per direction received at the December 2018 NCAC, below are in-person options for diversity training for the following departments with significant interaction with the community and customers:

Department                                                       Number of Employees

Code Compliance                                             20

Building                                                             76

Finance (Customer Service Center)                 28

Recreation                                                        184

Public Works Sanitation                                    103

Housing & Community Services                        22

City Manager                                                     15

Total Number of Employees                              448

CONCLUSION:
The request for diversity training for specified departments was approved at the March 13th 2019 Commission meeting.     Staff is seeking funding in an amount not to exceed $9,000 to provide diversity LGBTQ training in FY 2019 for approximately 448 team members.