OLD BUSINESS  12.

COMMITTEE MEMORANDUM

KEY INTENDED OUTCOME:
Ensure That A Universal Culture Of High Quality Customer-Service Is Driving The Conduct Of The City Commission And All City Employees

HISTORY:

In August 2018, staff in Organizational Development Performance Initiatives (ODPI) presented the City's online Diversity Training to members of the LGBTQ Committee following a request from the chair.  Committee members provided suggestions which were incorporated into the City's Diversity Training program.   On November 6, 2018, the LGBTQ Advisory Committee made the following motion:

"The request is for the Commission to put in place an in-person diversity training for all City employees."

ANALYSIS:

Currently, the City of Miami Beach provides online mandatory training for all employees on Diversity, Sexual Harassment, Ethics Regulatory, Ethics, Teambuilding, Customer Service Excellence, and Orientation.   All employees reporting to the City Manager are required to take each of these online trainings and comply with the established refresher frequency for each.   As of December 2018, 4,799 employees have taken diversity training since online program inception in 2012, with 1,457 employees taking Diversity training between 2016-2018, a 66% compliance with required three year refresher as of December 2018.   

Additionally, the Police Department provides Diversity training to all employees annually.  This past year, the department hired Rick Caldwell of RCultures to provide in-person sessions.  Per Lt. Campbell, all police department sworn officer (393 officers) are in compliance with this required training, as well as seven detention officers.   Detective Juan Sanchez provides LGBTQ sensitivity training as well.  The police department is piloting a diversity training program for 2019 with RER Consulting (Attachment A)

Per direction received at the December 2018 NCAC, below are in-person options for diversity training for the following departments with significant interaction with the community and customers:

Goal:

The goal is to train the below listed CMB departments on diversity and cultural competency in 2019:

Option 1:

Part-time employee. Hire a part-time consultant from a temporary agency with an hourly billed rate of $31:

• 25-30 participants per session
• 4-hour sessions on Cultural Competency/Diversity 
• 4-hour sessions = $124 per session
• Approximately 15 sessions = $1,860
• 160 hours of material preparation = $4,960
• Approximate cost for training consultant = $6,820

Option 2:

Contract with RCultures, Inc. to provide Cultural Competency/Diversity workshops:

• 25-30 participants
• 2 Hour session on Cultural Competency/Diversity

• 2 Hour Workshop - $600.00 per workshop*
• Approximately 15 total workshops = $9,000

CONCLUSION:

Staff is seeking direction as to scheduling in-person Diversity training sessions.