The Public Works Department has a Control Room that is open 24 hours a day, 7 days a week.  The Control Room has an after-hours operations team that is dispatched into the field at a moment's notice to attend to City emergencies, including water leaks, water main breaks, broken or damage sidewalks, streetlight outages, and to provide City-wide departmental assistance.  

Protocols have been created by each division of Public Works Department (Operations, Engineering, Sanitation, and Greenspace Management,) and these are listed in their Standard Operating Procedure Manual.  

STREETLIGHT OUTAGES (Public Works Operations)

 Upon receipt of a streetlight outage (via phone call or email,) the Operations team's next step is to identify the agency responsible for its maintenance or repair by using a GIS Street Lighting map (Attached). There are currently 4 agencies working in the City:

1.      City of Miami Beach (CMB)

2.      Florida Power & Light (FP&L)

3.      Miami-Dade County (MDC)

4.      Florida Department of Transportation (FDOT)

If the streetlight issue is not within City's jurisdiction, Public Works Operations will reach out to the appropriate agency with a request for maintenance or repair.  It is important to note that each agency has its own protocols and turnaround time for resolving issues, depending on the complexity of the request (eg. a simple light bulb repair vs. replacing a light pole that has been knocked down.)

The following may serve as a guide (based on City protocol):

1-3 days Light bulb maintenance or repairs

Up to 7 days Electrical repairs

1-15 days Repair wires/breakers that have been damaged

Up to 1-month Repairs that require ordering parts not in-house