| | | | | | | | | TO: | Finance and Economic Resiliency Committee Members
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| FROM:
| Alina T. Hudak, City Manager |
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| | DATE: | July 29, 2022
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| | SUBJECT: | DISCUSSION REGARDING TYLER TECHNOLOGIES PERFORMANCE AND STRATEGY FOR THE CITY OF MIAMI BEACH |
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| | | | | | | | HISTORY:
| At the October 13, 2021 Commission Meeting, Commissioner Ricky Arriola requested the Finance and Economic Resiliency
Committee to review Tyler Tech's performance as a software solution for several City processes. At the October 22, 2021 Finance and
Economic Resiliency Committee, the Information Technology Department presented a review of the City’s procurement and engagement with
Tyler Technologies specific to the Munis and EnerGov Enterprise Resource Planning systems. The discussion included a roadmap for
maximizing value with the current suite of products that would help baseline whether Tyler’s software platform was the best fit for the City.
The Information Technology Department committed to completing a nine-month strategic technology plan and returning for discussion in July. |
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| | | | | | | | ANALYSIS:
| In February, the Information Technology (IT) Department worked closely with Tyler Technologies as well as with the Building, Planning, Code, and Fire Departments to prioritize EnerGov as the first system to evaluate and upgrade. IT coordinated testing, training, and deployment of EnerGov’s upgraded version of software for February 10th, 2022, on new IT infrastructure. After several support related challenges with Tyler Technologies, the Tyler, the IT team, and City departments were able to stabilize services. Given the challenges with ongoing support and stability from Tyler Technologies’ EnerGov product, the Administration sought to release an RFI to understand market options that may provide more adequate solutions for the City.
Pursuant to the City’s strategic plan with Tyler Technologies, the IT department moved to complete a comprehensive upgrade to the Munis ERP system beginning July 14th and completing July 18th. The highly coordinated effort included robust testing and resulted in a successful upgrade and a blueprint for yearly upgrades. |
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| | | | | | | | CONCLUSION:
| | The Administration seeks to provide an update regarding Munis, EnerGov, and New World systems as well as provide service level evaluations for Tyler Technologies. Additionally, the Administration seeks to review findings of market studies, the RFI process, and provide recommendations for improved services. The IT Department remains committed to working with Tyler and City departments to improve services until such time that a decision can be made regarding its future. |
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| | | | | | | | | Is this a "Residents Right to Know" item, pursuant to City Code Section 2-14? | | Does this item utilize G.O. Bond Funds? | | | No | | No | |
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